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OMS Allocation Coordinator

Location : Rancho Cucamonga
Job Type : Temp/Contract
Start Date : 03/23/2022
Hours : Full Time
Travel : No
Relocation : No

Job Description :

Job Title:Customer Service Representative


Department: Clerical & Administrative


FLSA Status: Non-Exempt


 


Job Summary


 


·        Serves customers by providing product and service information; resolving product and service problems.


 


General Accountabilities


 


·        Attracts potential customers by answering product and service questions; suggesting information about other products and services.


·        Opens customer accounts by recording account information.


·        Maintains customer records by updating account information.


·        Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


·        Maintains financial accounts by processing customer adjustments.


·        Recommends potential products or services to management by collecting customer information and analyzing customer needs.


·        Prepares product or service reports by collecting and analyzing customer information.


·        Contributes to team effort by accomplishing related results as needed.


Customer Service Representative Skills and Qualifications:


Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking


 


Competencies


·        Problem Solving-Identifies and resolves problems in atimelymanner; Gathers andanalyzes information; Develops alternative solutions; Uses reason.


·        Customer Service - Manages difficult customer situations; Responds promptlytocustomer needs; Responds to requests for serviceand assistance.


·        Oral Communication- Speaks clearlyandeloquently;Listensandgets clarification whennecessary; Respondsinformativelyto questions.


·        Written Communication -Writes clearlyandconcisely; Edits work for spellingandgrammar; Varies writing style to meet needs; Reads and interprets written information.


·        Planning/Organizing- Prioritizes andplans work activities; Uses time efficiently; Plansforadditional resources;Schedules others responsibilities.


·        Judgment -Exhibits sound and accurate judgment;Supports and explains reasoningfordecisions;Includes appropriate people in decision-makingprocess; Makes timelydecisions.


·        Dependability- Followsinstructions; Takes responsibilityfor own actions;Completestasks on time.


·        Initiative -Seeks increased responsibilities; Seeks developmentalgrowth;Solicitsfeedback regularly.


 


Physical Demands


 


·        Occasionallyrequired tosit.


·        Occasionallyrequired towalk.


·        Occasionallyrequired touse hands to finger, handle, orfeel.


·        Occasionallyrequired toreachwith hands and arms.


·        Occasionallyrequired totalk or hear.


·        Occasionallyrequired tobend, liftor climb


·        Occasionallyrequired tolift light weights (less than 25 pounds)


·        Fingerdexterityrequired.


·        Hand coordination required.  


·        Vision, ability to adjust or focus.


 


Work Environment


 


·        Office Environment


 


 


 


Protech Staffing Services, Inc. is an Equal Opportunity Employer


 


Required Qualifications :
 
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